Your Overwatch 2 account merge is not working, here's why

If you have been having issues with account merging in Overwatch 2, you are not alone. The move to Overwatch 2 has not been the smoothest transition for everyone, with many left in account limbo.

Account merging allows players from the original Overwatch to bring over their progress and carry it between the various platforms that the game is available on. This is especially important if you have invested in cosmetic items you want to keep - here's what you need to know.

Why is account merge not working?

Simply put, the sheer amount of people attempting to merge their accounts has caused the process to slow to a grind. If you have encountered this issue, it's likely because the servers responsible for the merge are overworked and taking longer to complete the merge.

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For some players, whilst they’ve connected their account from the original game into Overwatch 2, none of their progression has transferred across. This means unlockables such as skins and emotes are locked when they’re trying to equip them.

Others are even reporting they have to complete the entire introductory process, meaning certain game modes have been locked out until the onboarding process has been completed. This was obviously a reason why many wanted to merge their account in Overwatch 2, leaving them to jump directly into battle.

Do we know when will it be fixed?

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Unfortunately, this is not the kind of issue that gets fixed across the board, all at once. The only solution is to allow the account merge to complete in the time it will take.

Essentially, this means you can do little more than wait. Thankfully, this issue has dramatically reduced since the game launched, but if it does happen to you, your best bet is to sit tight and hold off on playing until the merge is finished.

For more, head to our Overwatch 2 homepage where we have guides on Mirrorwatch, pick rates, voice actors, and Mythic skins.